Refund and Return Policy
Consumer orders · Version 1.0 · Last updated September 16, 2026 · Part of the Terms of Use and Sale
Mello Tabs LLC · 4711 Hope Valley Rd, Ste 4F 421 · Durham, North Carolina 27707
1. Scope and definitions
This Refund and Return Policy (“Policy”) governs refunds and replacements for consumer orders of Products from Mello Tabs LLC (“Mello Tabs,” “we,” “us”). “Products” means our chewable tablets and capsules and any related items we sell. “Delivery” means the carrier’s tender of the package at your shipping address as shown by carrier tracking. “Business Day” means Monday through Friday, excluding North Carolina state holidays. This Policy is part of the Terms of Use and Sale, is stated on the checkout page before you pay, is linked from the checkout acceptance box, and is repeated in your order confirmation. Wholesale orders are covered by our Wholesale Shipping and Returns Policy.
2. All sales are final
Our Products are sealed, tamper-evident consumables. We do not accept returns and do not give refunds for change of mind, taste preference, dissatisfaction, or any other reason, whether or not the container has been opened. The only exceptions are the situations in Sections 3 through 6: a package that is lost, a package that arrives damaged, an order we filled incorrectly, and an order that is canceled before it ships or that we cannot ship on time. Please do not send Products back to us unless we have asked you to; unrequested returns are not refunded.
Checkout statement. The checkout page states, above the acceptance box: “All sales are final. No returns or refunds except for lost, damaged, or incorrect shipments — see our Refund and Return Policy.”
3. Lost packages
Every package we ship is insured against loss and damage at our expense, and we file every claim ourselves. If tracking shows your package was not delivered within seven days after the carrier’s estimated delivery date, or shows Delivery when you did not receive it, follow Section 6 of the Shipping Policy. Once the loss is established, we will replace the order or, at our option, refund it. You do not need to wait for the carrier or insurer to pay us.
4. Packages that arrive damaged
If your order arrives damaged, email us within seven (7) days after Delivery with photographs of the outer box, the shipping label, and the damaged Products, and keep the box, packing materials, and Products until we tell you the matter is closed. The carrier or insurer may require them for inspection, and a claim can be denied without them. Once the damage is confirmed from your evidence, we will replace the affected Products or, at our option, refund their price. We handle the insurance claim; you will not be asked to file it.
5. Wrong item or wrong quantity
If we ship something other than what you ordered — the wrong product, size, or count — email us within seven (7) days after Delivery with your order number and a photograph of what you received. We will ship the correct Products at our expense and give you a prepaid label or disposal instructions for the incorrect ones, or, if we cannot supply the correct Products, refund their price. This is not a return program; it is the remedy the law provides when goods do not match the order (N.C. Gen. Stat. §§ 25-2-601 and 25-2-508), and nothing in this Policy limits it.
6. Canceled and undelivered orders
You may cancel an order at no charge at any time before it ships by contacting us; once an order has shipped, Section 2 applies. If we cannot ship your order within the time stated in the Shipping Policy, we will notify you and offer you the choice to wait or to cancel for a full refund, as the Shipping Policy describes. An order to a destination we do not ship to is canceled and refunded in full.
7. Refund method and timing
Refunds go to the original payment method. For a canceled or undeliverable order we refund the full amount within seven Business Days (to a card, no later than the next billing cycle). For a lost, damaged, or incorrect shipment where we elect a refund rather than a replacement, we refund the price of the affected Products, and any shipping charge you paid for them, within seven Business Days after the problem is confirmed from your evidence. Your bank or card issuer may take additional time to post the credit.
8. Billing questions
If you have a question about a charge, contact us first; most issues are resolved the same day. Nothing in this Policy limits any right you have to dispute a charge with your bank or card issuer.
9. Communications; changes; severability; entire policy
We may contact you about a lost, damaged, or incorrect shipment using the contact details you provided. We may update this Policy prospectively; the version in effect when you place an order governs that order unless a change is required by law or is more favorable to you. If any provision of this Policy is held unenforceable, the rest remains in effect. This Policy, with the Terms of Use and Sale and the Shipping Policy, is the complete statement of our refund and replacement terms for consumer orders. Contact: [email protected].