Last updated:
This Wholesale Shipping & Returns Policy ("Policy") applies to all wholesale orders placed with Mello Tabs LLC ("Mello Tabs," "we," "us," or "our") for hemp-derived chewable tablet products and any other products offered through our wholesale program ("Products"). This Policy is incorporated by reference into and governed by the Mello Tabs Terms of Use. In the event of any conflict between this Policy and the Terms of Use, the Terms of Use shall control.
By placing a wholesale order, you ("Customer" or "you") agree to be bound by this Policy as a material term of the sale.
All wholesale sales of Mello Tabs Products are final. No returns, refunds, or exchanges will be accepted except as expressly provided in Section 1(b) below.
The following categories of goods are non-returnable under any circumstances:
Customer acknowledges that the consumable nature of hemp-derived chewable tablet Products and applicable regulatory considerations make all sales final as a necessary condition of the wholesale relationship.
Products may be eligible for replacement or store credit only if they arrive materially damaged, defective, or incorrect due to an error originating with Mello Tabs. The following conditions apply:
Unless the return is the result of a verified Mello Tabs error, Customer is responsible for all costs associated with returning Products, including packaging, shipping, and insurance. Risk of loss for returned Products remains with the Customer until Mello Tabs confirms written receipt and acceptance of the return.
Failure to submit a written claim within the seven (7) calendar day inspection period constitutes Customer's unconditional acceptance of the shipment as delivered. No claims for damage, defect, shortage, or incorrect goods will be considered after this period has elapsed.
Customer agrees not to initiate a chargeback or payment dispute with its bank or payment processor for any order or portion of an order accepted under this Policy. If a chargeback is initiated and determined to be invalid or in violation of this Policy, Mello Tabs reserves the right to recover the full transaction amount, applicable processing and chargeback fees, and reasonable costs incurred in responding to the dispute. Repeated or abusive chargeback activity may result in immediate termination of wholesale account access.
Products are shipped F.O.B. Origin (Mello Tabs' facility). Title to Products and all risk of loss, damage, or theft pass to Customer at the time the carrier takes physical possession of the shipment. From that point forward, Mello Tabs bears no liability for loss, theft, delay, or damage to Products in transit, except in cases where such damage is directly attributable to Mello Tabs' own improper packaging.
Mello Tabs selects the carrier and shipping method at its discretion unless the Customer has made prior written arrangements for a specific carrier or method. Mello Tabs makes no guarantee of delivery dates or transit times.
Unless expressly agreed otherwise in writing by Mello Tabs, Customer is responsible for all shipping, handling, and insurance costs. These fees will be disclosed at or before the time of order. Expedited shipping charges are non-refundable once a shipment has been tendered to the carrier, regardless of subsequent order cancellations or disputes.
Customer is responsible for inspecting all shipments promptly upon delivery. Customer must:
If no written notice is provided within the seven (7) calendar day inspection window, the shipment is conclusively deemed accepted in full.
Because title and risk of loss pass to Customer at the time of carrier pickup, claims for loss or damage in transit must be filed by Customer directly with the carrier. Mello Tabs will reasonably cooperate with Customer in filing or supporting a carrier claim, including providing shipping records and documentation, but Mello Tabs is not a party to the carrier contract and does not guarantee recovery from the carrier.
Mello Tabs reserves the right to limit shipping destinations, quantities, or methods at any time based on operational, regulatory, or carrier constraints. Orders may be held, partially fulfilled, canceled, or delayed if:
Mello Tabs will make reasonable efforts to notify Customer of any hold or cancellation but is not liable for delays or losses resulting from any of the foregoing circumstances.
By placing an order, Customer represents and warrants that:
Tracking information will be provided where available. Customer should contact Mello Tabs promptly if a shipment appears lost or significantly delayed. While Mello Tabs will assist with carrier inquiries where possible, Customer acknowledges that title and risk of loss have passed to Customer upon carrier pickup.
Mello Tabs shall not be liable for any failure or delay in shipping, fulfillment, or performance caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics or public health emergencies, carrier disruptions, labor disputes, government actions, supply chain failures, regulatory changes, or other events outside Mello Tabs' reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, Mello Tabs will notify Customer as soon as practicable and will use commercially reasonable efforts to resume performance.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MELLO TABS' TOTAL LIABILITY TO CUSTOMER ARISING OUT OF OR RELATED TO ANY ORDER, SHIPMENT, OR PRODUCT CLAIM UNDER THIS POLICY SHALL NOT EXCEED THE TOTAL PURCHASE PRICE PAID BY CUSTOMER FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM. IN NO EVENT SHALL MELLO TABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS OPPORTUNITY, OR COSTS OF SUBSTITUTE GOODS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This Policy is governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles. Any legal action arising out of or relating to this Policy shall be brought exclusively in a court of competent jurisdiction in North Carolina, and Customer irrevocably consents to personal jurisdiction in such courts.
Mello Tabs may update this Policy at any time. The version in effect at the time an order is placed governs that order. Continued placement of wholesale orders following notice of any update constitutes acceptance of the revised Policy.
If any provision of this Policy is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
This Policy, together with the Mello Tabs Terms of Use and any applicable wholesale account agreement, constitutes the entire agreement between Mello Tabs and Customer regarding shipping, delivery, and returns for wholesale orders. It supersedes all prior representations, agreements, or understandings, whether written or oral, on these subjects. No course of dealing, trade usage, or prior practice shall modify the terms of this Policy.
Mello Tabs' failure to enforce any provision of this Policy on one occasion shall not constitute a waiver of its right to enforce that provision on any other occasion or to enforce any other provision.
In the event Mello Tabs is required to engage legal counsel or incur costs to enforce the terms of this Policy against Customer, Mello Tabs reserves the right to seek recovery of its reasonable attorneys' fees and costs to the extent permitted by applicable law.