Shipping Policy
Consumer orders · Version 1.0 · Last updated September 16, 2026 · Part of the Terms of Use and Sale
Mello Tabs LLC · 4711 Hope Valley Rd, Ste 4F 421 · Durham, North Carolina 27707
1. Scope and definitions
This Shipping Policy (“Policy”) applies to every consumer order of Products placed with Mello Tabs LLC (“Mello Tabs,” “we,” “us”) through mellotabs.com and is part of each order. “Products” means our chewable tablets and capsules and any related items we sell. “Shipping Address” means the delivery address you give at checkout. “Carrier” means the shipping carrier we select. “Delivery” means the Carrier’s tender of the package at the Shipping Address as shown by Carrier tracking or delivery confirmation. “Business Day” means Monday through Friday, excluding North Carolina state holidays. Wholesale orders are covered by our Wholesale Shipping and Returns Policy, not this one.
2. Where we ship
We ship to addresses in the United States only. We do not ship to destinations on our Prohibited Destinations List — states and, where necessary, localities whose laws prohibit or condition the sale or shipment of hemp-derived products — and checkout declines those addresses. If an order to a prohibited destination is placed anyway, we cancel it and refund your payment in full before shipment. We update the list as state laws change. We may also decline to ship to an address we reasonably believe is not serviceable or presents an elevated risk of loss, and we do not ship to P.O. boxes where an adult signature is required at delivery.
3. Processing time and shipping window
Orders ship within two (2) Business Days after we accept them, unless a longer time is stated on the product page or at checkout. Delivery estimates shown at checkout are estimates, not guarantees, and depend on the Carrier.
If we cannot ship on time. If we cannot ship your order within the stated time, we will notify you by email with a revised shipping date and give you the choice to wait or to cancel for a full refund. If the revised date is more than 30 days after the original one and we do not hear from you, we will cancel the order and refund you. If you cancel, or if we cancel, we refund the full amount you paid: to a credit or debit card within seven Business Days or by the next billing cycle, and to any other payment method within seven Business Days.
4. Shipping charges and insurance
Every package we ship is insured against loss and damage in transit, at our expense, through the carrier or a shipping insurer. We file every claim ourselves; you do not need to file one, and your remedy under Sections 6 and 7 does not wait for the carrier or insurer to pay us. Your part is to give us the evidence and to keep the packaging, as described below.
Shipping charges are shown at checkout before you pay. Where we state that shipping is free or included, no charge applies. Expedited shipping fees are not refundable once the package has been tendered to the Carrier, except where the delay or problem was our error.
5. Carriers, tracking, and delivery
We select the Carrier and service level. We email tracking information after tender to the Carrier, and Carrier tracking is the primary evidence of shipment status and Delivery. We may require an adult signature (21 or older) at delivery for orders to certain destinations or where our age-verification procedure calls for it; in that case a package cannot be left without a signature, and the Carrier will attempt redelivery or hold the package for pickup according to its rules.
6. Lost or missing packages
If tracking shows that your package was not delivered within seven days after the Carrier’s estimated delivery date, contact us; we will replace the order or, at our option, refund it, and we will file the claim with the Carrier or insurer ourselves. If tracking shows Delivery but you did not receive the package, contact us within seven days after the Delivery date; please first check with members of your household, neighbors, and your building or mailroom. We will investigate with the Carrier and, unless the Carrier confirms delivery to you or your authorized recipient, we will replace the order or, at our option, refund it. Risk of loss for a package in transit stays with us until Delivery; we do not rely on a “risk passes at shipment” term against consumer customers.
7. Damaged, incorrect, or missing items
Inspect your package when it arrives. If a Product arrives damaged, if you received the wrong item, or if an item is missing, email us within seven (7) days after Delivery with photographs of the outer box, the shipping label, and the Products, and keep the box, packing materials, and Products until we tell you the matter is closed — the Carrier or insurer may require them for inspection, and a claim can be denied without them. Once the problem is confirmed from your evidence, we will replace the affected Product or, at our option, refund its price, as described in the Refund and Return Policy. We handle the insurance claim.
8. Your address
Please give a complete and accurate Shipping Address and a way to contact you. We are not responsible for delays or misdelivery caused by an incorrect or incomplete address you provided. If a package is returned to us as undeliverable or refused because of an address error or a failure to accept delivery, we will contact you; we can reship at the standard shipping charge or refund the Product price less the original shipping charge, at your choice.
9. Holds, delays, and cancellations
We may hold or cancel an order before shipment if payment does not clear or is reversed, if we reasonably suspect fraud or a purchase by or for someone under 21, or if shipment cannot be completed in a way we reasonably believe complies with applicable law and Carrier requirements. We will contact you to resolve the issue where we can, and we refund any canceled portion in full. We are not responsible for delays caused by the Carrier, weather, or other events outside our reasonable control, but Section 3 still applies to your right to cancel a delayed order.
10. Carrier compliance
Hemp-derived products are mailable and shippable in the United States subject to carrier documentation rules. We keep the documentation carriers require, including our Products’ Certificates of Analysis, for every shipment. Nothing in this Policy is a statement about the law of the place where you receive a package.
11. Changes to this Policy
We may update this Policy prospectively. The version in effect when you place an order governs that order unless a change is required by law or is more favorable to you. Questions: [email protected].